Whalebridge | Privacy Policy

Terms & Conditions

Whalebridge Dining takes reasonable steps to implement procedures and processes to safeguard Personal Information. This Privacy Policy outlines Whalebridge Dining’ use, collection, and storage of Personal Information. 

This Privacy Policy applies to all Personal Information collected by Whalebridge Dining in the course of providing Goods and Services to its Customers regardless of its source. This Privacy Policy is available on the Site. 

1.1 Definitions 

Terms that are capitalised in this Privacy Policy are defined below, unless the context indicates otherwise: 

Reseller means a party which Whalebridge Dining has accepted as an approved dealer under the terms of a dealer agreement. 

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable: 

(a) whether the information or opinion is true or not; and 

(b) whether the information or opinion is recorded in a material form or not. 

Privacy Policy means this privacy policy and amendments made to it from time to time. 

Site means https://www.whalebridge.com.au/ 

You and Your means any person Whalebridge Dining collects Personal Information from and includes employees, officers, and agents of its customers. 

2. Collection of Personal Information

2.1 Collection of Personal Information 

Whalebridge Dining collects Personal Information in the course of providing Goods and Services. If You do not provide Whalebridge Dining with certain types of Personal Information Whalebridge Dining may be unable to provide the goods requested. Personal Information may be collected when You: 

(a) contact Whalebridge Dining either in writing (including email and via the site) or by telephone; 

(b) provide feedback or make a request; 

2.2 Types of Personal Information collected 

Whalebridge Dining may collect Personal Information including first and last names, email addresses, and any other Personal Information supplied to Whalebridge Dining.

2.3 Purpose of collection and use 

Whalebridge Dining collects, holds, uses, and discloses the Personal Information to provide You with goods. Whalebridge Dining may also use Personal Information for the following purposes related to the services it provides: 

  • (a) ensuring the accuracy of date and compliance with the Act; 

  • (b) providing its Goods and Services; 

  • (c) communication with point-of-sale provider; 

  • (d) maintaining records in relation to its Software; 

  • (e) dissemination of publications, releases, and other relevant information; 

  • (f) administration and marketing; 

  • (g) statistical analysis and reports; 

  • (h) the exchange of information with key stakeholders; and 

  • (i) related purposes. 

Email addresses will not be added to mailing list or used for any other purpose without express or implied consent. 

3. Access, correction, and complaint procedure

3.1 Accessing Personal Information about You 

If You would like to access or correct Personal Information that Whalebridge Dining holds about You, please contact: 

Whalebridge Dining ABN: 90 169 153 280 1 Circular Quay East Sydney, NSW 2000 AUD. Email: info@whalebridge.com.au Telephone: 0290007709 

You will need to identify Yourself to the reasonable satisfaction of Whalebridge Dining before Whalebridge Dining will provide You with access to Personal Information about You which Whalebridge Dining may or may not have in its possession. 

3.2 Complaints procedure 

If You have a complaint about Whalebridge Dining’ collection or use of Personal Information, please contact Whalebridge Dining’ Privacy Officer at first instance. 

Whalebridge Dining will investigate Your complaint and report the results concerning an alleged breach of the Act to You. If You are unsatisfied with the result of a complaint then Whalebridge Dining requests that the You consult: 

The Australian Information Privacy Commissioner GPO Box 5218 Sydney NSW 2001 Telephone: 1300 363 992 Email: enquiries@oaic.gov.au A complaint form can be found at: https://forms.business.gov.au/aba/oaic/privacy-complaint-/  

3.3 Transfer of Personal Information outside Australia 

Personal Information that is collected may be disclosed to contractors or subcontractors outside Australia including, but not limited to, the United States of America and China. Whalebridge Dining takes reasonable steps to ensure that these parties comply with the Act. 

3.4 Anonymity and use of pseudonyms 

Where reasonably practicable, Whalebridge Dining will provide You with the opportunity to interact anonymously or using a pseudonym. In some circumstances it may be impracticable for Whalebridge Dining to provide You with a facility to interact anonymously or using a pseudonym. Whalebridge Dining may be required to obtain Personal Information in order to respond to a request or provide a service. 

3.5 Notification of collection 

Where reasonable, Whalebridge Dining will notify You when it collects Your Personal Information, the use of which is subject to this Privacy Policy.

4. Use of Personal Information

4.1 Direct marketing 

Whalebridge Dining may use Personal Information for the purpose of providing You with related marketing or promotional material regarding the Goods and Services it provides. Personal Information will not be used for direct marketing without implied or express consent. 

4.2 Opting out 

You can unsubscribe to Whalebridge Dining’ emails by clicking on the functional unsubscribe facility contained in an email or You can contact the Privacy Officer on the details set out in Item 3.1. 

5. Integrity of Personal Information

5.1 Security measures taken for Personal Information 

Whalebridge Dining takes reasonable steps to protect Personal Information it holds from misuse, loss, unauthorised access, modification, or disclosure. Whalebridge Dining takes reasonable steps to destroy or permanently de-identify Personal Information if it is no longer necessary for the purpose it was collected. 

5.2 Quality 

Whalebridge Dining takes reasonable steps to ensure that the Personal Information Whalebridge Dining collects, uses, or discloses is accurate, complete, and up-to-date. 

5.3 Security 

Whalebridge Dining takes reasonable steps to safeguard the disclosure of Personal Information from third parties, contractors, and staff. Whalebridge Dining has up to date procedures and policies relating to information technology as it relates to staff and strive for best practice in this area. 

6. Changes to Privacy Policy

This Privacy Policy may change from time to time. The current version is available on the Site. This policy was last updated on 1 December 2021. 

By creating a database on this system, you acknowledge that you are authorized to do so and that you agree to the above terms and conditions.